We want every pair to feel right. If something isn't, you have 7 days from delivery to request an exchange or return. Here's exactly how it works.
At a glance
- Easy 7-day exchanges for size or fit, subject to availability.
- Damaged, defective or wrong items: reported within 7 days, replaced or refunded at no cost to you.
- Change-of-mind returns accepted within 7 days, with ₹400 deducted for handling and shipping.
- Orders can be cancelled free of charge until they are dispatched.
1. Eligibility
To be eligible, products must be unused, unwashed and undamaged, in their original condition and packaging, with tags intact. Please raise every request within 7 days of delivery by contacting us on WhatsApp, phone or email (details below) with your order number.
2. Damaged, defective or wrong products
If your order arrives damaged, has a genuine manufacturing defect, or is different from what you ordered (product, colour, design or style), contact us within 7 days of delivery with clear photos or a short video showing the issue. Once verified, we will arrange a free pickup and send a replacement, or issue a full refund if a replacement isn't available.
Minor variations in colour, texture or finish can occur because of lighting, screen settings, or the handmade nature of our footwear. These are part of each pair's character and are not considered defects.
3. Size exchanges
If the size you ordered doesn't fit, you can exchange it for another size of the same product within 7 days of delivery, subject to availability. When we delivered the size you ordered, the cost of shipping the pair back to us is yours; we ship the replacement free of charge once we have received and inspected the original. See our size guide to find your fit before ordering.
4. Change-of-mind returns
If you no longer want an item (for example, a change of mind or personal preference), you may return it within 7 days of delivery, subject to the eligibility conditions above. ₹400 is deducted from the refund to cover packing, courier and return handling.
5. Refunds
Refunds are issued after the returned product reaches us and passes inspection, and are processed within 5–7 business days. Online payments are refunded to the original payment method. For Cash on Delivery orders, we refund to a bank account or UPI ID that you share with us. Your bank may take a few additional days to show the credit.
6. Cancellations
You can cancel an order free of charge at any time before it is dispatched by contacting us with your order number. Prepaid orders cancelled before dispatch are refunded in full to the original payment method within 5–7 business days. Once an order has been dispatched it can no longer be cancelled, but you may return it under this policy after delivery.
We may cancel an order if a product becomes unavailable, if there is an error in pricing or product information, or if we are unable to deliver to your address. If this happens, any amount you paid is refunded in full.
Start a return or exchange
Jutty Joy
Shop no. 18, Aggarwal Market
Molarband Extn., Badarpur
New Delhi - 110044, India
Phone / WhatsApp: +91 9354303331, +91 9990714594
Email: juttijoy@gmail.com